We’ve all heard the phrase, “Count to ten”, but this is great advice for many situations. Of course, when you’re upset, pausing gives you time to gather yourself together. However, use a pause before you’re about to answer a question. Are you giving too much information? Could you ask another question to further learning? Is there a simple, direct way to answer?
Personally, I need to pause before I speak with parents. I have a tendency to want to blurt things out, so this gives me a moment to try to say things in a professional manner.
Take a moment. You’ll be glad you did.