Pause before you speak.

We’ve all heard the phrase, “Count to ten”, but this is great advice for many situations.  Of course, when you’re upset, pausing gives you time to gather yourself together.  However, use a pause before you’re about to answer a question.  Are you giving too much information?  Could you ask another question to further learning?  Is there a simple, direct way to answer?

Personally, I need to pause before I speak with parents.  I have a tendency to want to blurt things out, so this gives me a moment to try to say things in a professional manner. 

Take a moment.  You’ll be glad you did.

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